Contact & FAQ


For company representatives, click here.



    If you would like to order custom-made products, please fill in the following information and contact us using the inquiry form.
    Standard: 20 cm x 20 cm or larger


    *Please note that we may not be able to meet your request depending on the contents.


    ・お支払いはStripe(クレジットカード・デビッドカード・Apple Pay)のみとなります。(ご入金確認後、制作させていただきます)

    Cancellation after order is basically not accepted.

    Please note that the delivery date may vary depending on the delivery destination. We will contact you by e-mail for details of the delivery date.


    The copyright of the works belongs to Haru Atelier, so please refrain from reproduction or secondary use for commercial purposes without the permission of the administrator under any circumstances.

    We will inform you of the delivery date by e-mail after the order is completed.

    Basically, we ship within a few days or a week at the latest. If there is a significant delay, we will notify you by e-mail.

    Please note that shipping outside of Japan may take up to one month.

    We use international mail for overseas delivery, so we can handle shipments to countries other than Japan and the U.S.A.

    Please note that the arrival of goods may be delayed due to weather conditions or disasters.




    The best environment for painting is well-ventilated and out of direct sunlight. (Ideally, the temperature should be around 20°C (68°F) and the humidity 50-60%.) Therefore, avoid places near windows or with high humidity.

    If sun exposure is unavoidable, UV-cut curtains are also recommended.

    Also, kitchens that are simply dirty with water, oil, etc. are not acceptable.

    If dust gets on the three-dimensional art (molly art), you can remove it by gently tapping it with a fine brush, such as a makeup brush.

    Overseas, only credit card payment is accepted.

    In addition to credit card payment, payment by paidy (bank transfer, convenience store payment, etc.) is available in Japan.

    Credit cards are only accepted for order requests.

    Haru Atelier takes thorough measures to prevent fraud so that customers can purchase artworks more safely.




    If you can provide us with your ID, that is fine.

    Personal use, such as waiting lists, is also possible.

    However, please refrain from using them as social networking icons or headers.

    All prices include shipping, duties and taxes.

    If you would like to use special packaging such as a wooden box, please contact us using the Inquiry Form.

    The three-dimensional art canvas can be displayed as is, but if dust and dirt are a concern, a three-dimensional box frame is recommended.

    Price for transparent watercolor includes frame.

    Also, many large art supply stores offer a bring-your-own-frame service, so you can choose the perfect size and design.